USER FAQ
- What technical support is available?
- How do I change passwords on the system?
- How do I change my address? I autofilled my home address when I registered by mistake and I want to change it to my school address.
- I have created a trial account. Can I convert it to a full account?
- Which version do I need?
- What restrictions apply to the license?
Service Terms
- Our support technicians know the answer to all common questions immediately and we have specialists to help with your more technical questions. They put forth every effort to help you resolve any questions or problems.
- Downloading our products is fast and easy. If any problems arise, we are here to help you find a solution. Make sure that you already have your computer system running before downloading. We are not able to help with your hardware installation.
- We always strive our best to find a solution to every problem.
- We fully support products made by The Acadiem Group. If you need general help with your computer system or assistance with a product made by another company, our technicians may be unable to assist you.
- Your support purchase is tied to an email address at the time of your enquiry. It is not transferable to another user. Every attempt is made to provide an answer within 24 hours of the next business day.
- All support is provided on the basis that we will make every effort to provide you with the correct information and the best solution. We suggest that prior to making any significant changes to your computer, you back up your data. There are many factors that influence your computer system and we will not be liable for any loss that might arise.
Click on Preferences icon in the upper right of the Home form. In the form that appears, click on the Edit button, make any changes needed; then, click Save.
How do I change my email address? I autofilled my home address when I registered by mistake and I want to change it to my school address.
Answer: On the Home form, click on the Preferences icon in the upper right; then, click on the Edit button.
You may convert your trial account to a full account. To do this, on the Home form click on your name in the upper right corner; then, click on the "Purchase Now" button.
When you open the purchase page, you will see different options.
MarkBook® will give you our cloud version of our program with the ability to keep all of your information in a readily available, safe and secure on-line environment with Microsoft Azure 256-bit Advanced Service Encryption. You will have the option to use either its Browser or Desktop functionality as you choose. This version also includes Connect, an online portal that allows parents and students to securely review reports anytime
MarkBook® for Windows is our traditional, classic version of MarkBook that many users have grown familiar with over the years for use on PC’s.
MarkBook® Single User (our Cloud Version) is an annual renewable One Year Subscription which expires 365 days after purchase.
MarkBook® for Windows® (our PC Version) Single User license is an annual renewable One Year Subscription which expires on August 31 of the next calendar year.
- Can I archive classes from last year?
- Is there a backup feature similar to the one on the program installed in schools on the server?
Yes. To archive a class as a separate file, go to the My Classes form and click on Export Class. This creates a CSV file with all the data for that class except comments. This file may be imported back into the program using the Import Class feature.
Yes. You can create a Backup by clicking on Export Class in the MyClasses form. This creates a CSV file that contains all the data for the class except Comments.
- How do I add Categories in a Mark Set?
- I am having difficulties setting up my IB marks. I want to have the marks set up by percentages and not the four categories. How can I do this? (For example: 20%- FOA 10%- Quizzes 20%-IOC 30% Paper one Exam 20%-Paper 2)
- I created a Mark Set called SCI1, but then did not title the category name properly. I couldn't figure out how to rename the category, so I deleted the mark set. I then tried to create a new one, still called SCI1, but it will not tell me. Can you please advise how to do this, or how to restore the old mark set but rename the category?
- How do you edit Categories once a class has been created in the MarkBook?
From the Home form, go to the Mark Sets form and click on the Categories tab. Click on the New button at the bottom of the current list of Categories and enter the details
I am having difficulties setting up my IB marks. I want to have the marks set up by percentages and not the four categories. How can I do this? (For example: 20%- FOA 10%- Quizzes 20%-IOC 30% Paper one Exam 20%-Paper 2)
Instead of using the KICA (Knowledge, Inquiry, Communication and Application) categories, use Titles and the weights that you've listed as Categories.
In MarkBook, only Categories and individual Assessments within Categories may be assigned a weight
I created a Mark Set called SCI1, but then did not title the category name properly. I couldn't figure out how to rename the category, so I deleted the mark set. I then tried to create a new one, still called SCI1, but it will not tell me. Can you please advise how to do this, or how to restore the old mark set but rename the category?
Answer: To edit category names, go to the Mark Sets form and click on the Categories tab. Select the category; then, click on the Edit button at the bottom of the Categories list. Make any needed changes; then, click Save.
From the Home form, go to the Mark Sets form. In that form. click on the Categories tab. At the bottom of the list of current categories, select the appropriate action; then, complete the action using the form that appears.
- How do I switch the Name of the Class and the Mark Set?
To edit the Class Name, click on Edit Class in the My Classes form.
To edit a Mark Set name, click on Edit Mark Set in the Mark Sets form.
- How do we import comment banks in MarkBook?
Comment files (whose extension is .bnk) may be loaded by going to the Comments form; then, click on the Comment Bank Editor icon in the upper right of the menu bar.
On the Comment Bank Editor form, click on Import Comment Bank. Once imported, click on the Comment Entry form in the upper right of the menu bar.
- I created my new classes at school. I put the folder with all the class files in my Google Drive so that i could work from home. How do I open my class on MarkBook now? It doesn't seem to recognize these folders/files.
When I log in, MarkBook sets up as 'Create Quick Class' (which is really handy), however for further Classes, how do I have that option as once I'm logged in, since it takes me through all of the steps again?
Answer: To create a new Class once you're logged in, from the Home form, go to My Classes and click on either Add Class or, if you're importing from MarkBook for Windows or a Trillium file (or other System extract), click on Import Class.
- I created my new classes at school. I put the folder with all the class files in my Google Drive so that i could work from home. How do I open my class on MarkBook now? It doesn't seem to recognize these folders/files.
I created my new classes at school. I put the folder with all the class files in my Google Drive so that i could work from home. How do I open my class on MarkBook now? It doesn't seem to recognize these folders/files.
Answer: MarkBook for Windows® and MarkBook (Cloud version) use totally different, incompatible data structures. The two programs cannot read each other’s data.
That said, you can move data between them using MarkBook’s Exchange feature.
Contact support@markbook.com to request the MarkBook Exchange.pdf which explains this feature in detail.
See page 2 (at the top), to export data from MarkBook for Windows and page 5 (at the bottom) to import that data into MarkBook (Cloud version)
You can move data back and forth between the two programs using this method
However, if you want to work at school and home, it is suggested that you work entirely within MarkBook. That program can be accessed on any computer with a web browser.
- What are the steps in removing a class from the previous year?
- Can I delete old classes and/or old students to use current classes/courses? I want to add new students and not see any old stuff. Or should I begin a new account?
To delete a Class, go to the My Classes form, select the Class; then, click on the Delete Class button.
Can I delete old classes and/or old students to use current classes/courses? I want to add new students and not see any old stuff. Or should I begin a new account?
Answer: When a class is deleted, you should be able to create a new class using the deleted code.
If that's not the case, contact support@markbookweb.com for further assistance.
- How do you delete a student from a class?
On the Class Enrollment form, select the Student; then, click on Remove Student in the upper right of the menu bar.
- I have an 8.0" Asus Zenpad with 1280x800 resolution and MarkBook does not display correctly on it. What can de done?
- My laptop is missing scroll bars on the windows, which makes it difficult to use on smaller screen sizes! (No Next buttons, or Edit buttons to change preferences etc.). What can I do to use MarkBook?
MarkBook® Class Management Software was written for native Chromebook dimensions a SaaS (Software as a Service) application. This single page web product operates as a Browser Edition on most popular browsers and has been tested on Chrome OS (and Chromebook), Firefox, Microsoft Edge, Microsoft Explorer 6, Safari and Samsung browsers. The application aslo properly renders for iPad and other 10" Android tablets such as Samsung Galaxy Tab, Huawei MediaTab, Amazon fireHD and may even be useable on smartphones for a brief period.
For further information, please contact markbook.com/product_New
My laptop is missing scroll bars on the windows, which makes it difficult to use on smaller screen sizes! (No Next buttons, or Edit buttons to change preferences etc.). What can I do to use MarkBook?
Answer: MarkBook requires a minimum screen resolution of 1280 x 720.
If the value is less than 1280 x 720, then increase it. Most current laptops and desktop computer monitors are capable of this or more; older Netbooks are not.
If the value is 1280 x 720 or greater then, on Windows computers, check the text size. Use a smaller setting than currently selected. For example if Medium (125%) is selected change that to Smaller (100%)
Also browsers have a full screen option. In most cases pressing the F11 key toggles in and out of this option.
- I want to download MarkBook and I paid like I do each year but download doesn't seem to be an option. Please HELP!
- I purchased your program last week but I am unable to download it on my MacBook. What am I missing?
There may be some specific setting or issue with your personal computer. MarkBook is available as a download for the Desktop Editions for Windows® only under the name MarkBook® for Windows®.
MarkBook® Class Management Software also has a SaaS (Software as a Service) version which operates as a Browser Edition which works on most popular browsers and has been tested on Chrome OS (and Chromebook), Firefox, Microsoft Edge, Microsoft Explorer 6, Safari and Samsung browsers. The application aslo properly renders for iPad and other 10" Android tablets such as Samsung Galaxy Tab, Huawei MediaPad, Amazon fireHD and may even be useable on smartphones for a brief period.
For further information, please contact markbook.com/product_New
MarkBook® Class Management Software is a SaaS (Software as a Service) version which operates as a Browser application on most popular browsers. This web application runs on macOS computers as well as Windows, ChromeOS, iPadOS in the cloud. It has been tested on Chrome OS (and Chromebook), Firefox, Microsoft Edge, Microsoft Explorer 6, Safari, Samsung and other Chromium-based browsers. The application also properly renders for iPad and other 10" Android tablets such as Samsung Galaxy Tab, Huawei MediaPad, Amazon fireHD and may even be useable on smartphones for a brief period.
You can access your account through a web browser by navigating to https://markbookapp.com and clicking on "Login".
- How do you edit a student's info?
From the Home form, click on the Enrollment button, then click on the Student's name in the list on the left; then press Edit Student. After making the changes, click on Save.
- Can you email parents from the MarkBook Cloud version?
- If a parent responds to the emailed Report I send them where does it go? I do not seem to get any emails.
Yes. Student Reports may be emailed to parents by first entering their emails in the Student Enrollment form; then, from Student Report > Report, choose the email option in the lower right.
MarkBook also uses a distribution of reports to qualified recipients (Students or Parents) using the MarkBook® CONNECT module. Any registered recipient may receive Reports on any smart device (phone, tablet or computer).
A reply may be sent if the Allow replies option is checked on the Send Email dialog box.
- Why can I not modify a single student's marks by assignment in the student summary? It seems I can only edit marks when in one particular assignment. Please advise.
- Is there a way to enter a code that can be attached to a student's mark for an entry to indicate that the student completed the assignment late?
Why can I not modify a single student's marks by assignment in the student summary? It seems I can only edit marks when in one particular assignment. Please advise.
Answer: Mark entries may be edited on the grid in the Entries Overview form. All marks are available on that form.
Is there a way to enter a code that can be attached to a student's mark for an entry to indicate that the student completed the assignment late?
Answer: A short Remark may be attached to a student's mark on the Entries form > Edit Marks.
These remarks are shown on the Student Report form and may be added to a printed report by putting a check beside Remarks in the Optional Columns tab.
- How do I adjust the Entry Weight for different entries? (Let me explain...)
I am just entering some assignments into my first class using this MarkBook format and noticed that when I change the entry weight (ie. from the default 1 to 2, 3, or 4), the percentage on the right hand side pie chart does not change in terms of how much the entry is worth overall. For example, all minor assignments, I choose weight of 1, but a Quiz or a Test I want to weight a 2 or 4 so they are worth more overall.
Answer: This chart is updated when you exit the Entries form and then return to it.
- Where can I find the particular link with instructions - to send my Report Card and Student Report to be fully published to my school report card centre?
- Is there a way to create to export entries? (Let me explain...)
- What do I need to do to Export and Import classes to make this process work? (Let me explain...)
I have all the information (Learning Skills, Behaviours, Grades and Report Card Comments completed). I just wanted to figure out how to send this all in an official "Report Card" Document submission to my school/school board.
Answer:
MarkBook has all the tools you need to create a TRC file.
You can author comments in the Report Comments form and now you can import .bnk files that are used in MarkBook for Windows® program. Here's how:
- From the Home form click on the Comments button
- In the form that appears, click on the Comment Bank Editor button in the upper right
- Go back to the Comment Entry form and, if necessary, select the bank you imported from the dropdown list.
You can enter Learning Skills on that form. For Ontario Trillium Reports, e sure to use the Ontario LS set. If Ontario LS is not available, enter Learning Skills on the Trillium form (Student Report > Trillium Secondary).
The TRC file is created by going to the Student Reports form; then, clicking on Trillium Secondary. This opens a form similar to the one in the Windows program. If your comments and/or Learning Skills don’t appear as expected, put a check beside the appropriate box in the Update frame; then, click on Update.
You may enter/edit marks, comments and Learning Skills on this form, check and correct problems and then save the TRC file (bottom right).
Important!: Within Comments, DO NOT press the <ENTER> or <TAB> keys at any time and do not use quotes (") within any comment. Use of these characters will make the TRC file unreadable.
Note: If you are using a Browser version, you may have to hide the Windows Taskbar to see these buttons and/or use the browser in its full screen mode. On Safari, this is an option in the View menu; on other browsers, press F11.
The reason for this question being that the print out for MarkBook is not the same as MarkBook for Windows®. Some principals prefer the printout to be one from the Windows® version. So if we were able to export these entries and import them into the Windows® version, it will allow us to have the same printout as the Windows® version. OR make the MarkBook version have the same print out as the windows version to eliminate this issue all together.
Answer: In general, the printed reports from MarkBook are formatted using the MarkBook for Windows® model.
However, if that's not acceptable, data for classes may be exported to the Windows® application using the Export Class feature on the My Classes form. The .csv file created may be imported into MarkBook for Windows® using that application's New Class > Import from MarkBook (Cloud version) routine or, if the class exists in MarkBook for Windows®, open the class; then, click on MB Exchange - Import.
I am attempting to export MarkBook (Cloud version) files to MarkBook for Windows® and, even once it has indicated that the import is complete, there are no changes to the MarkBook information. What do I need to do to make this process work?
My preference would be to complete my marks and comments in MarkBook, having spent a large amount of time setting my classes up in this new system, where the marking features are much more convoluted compared to the MarkBook for Windows® program.
Answer: In MarkBook for Windows®, use the MB Exchange feature to import the file. This updates your data if the class already exists in MarkBook for Windows®. If it doesn't, on MarkBook for Windows®' opening screen, click on New class and choose New Class > Import from MarkBook Web.
In MarkBook for Windows®, click on Working with MarkBook Web (now called MarkBook Cloud Edition) in the Help menu for a PDF with more details.
- I can load a class from .csv in MarkBook for Windows® but not in the Cloud Version. Why does this function not work?
- Please confirm my understanding of importing classes with the Cloud version. (Let me explain...)
At this time, classes may be imported from a file from the Trillium SIS or a CSV file generated from MarkBook for Windows® application. It is recommended that you use that program to create the class and then port it to MarkBook (Cloud version) . Other sources are not supported.
I just wanted to confirm my understanding of importing classes with the Cloud version.
To import a class or update a class you always have to create or update with the desktop version first and then create the csv file to import into the web version.
Answer: If classes are created in MarkBook (Cloud version) using a file from MarkBook for Windows® ; then, you must update the class in the MarkBook for Windows® program. If it's created from the Trillium file, then it must be updated from the Trillium file. See the Quick Start Guide (available on the first page after the Login Screen) on page 9.
If the file is created for MarkBook for Windows® then it has to be updated in that same application..
Here's how:
This may be a bit complicated but it’s necessary so you don’t lose your entered marks.
Contact support@markbookweb.com for a .pdf document (MarkBook_Class_Exchange.pdf) with additional details.
- In MarkBook, use the Export Class button in the My Classes form to create a file that will imported into MarkBook for Windows®.
- In MarkBook for Windows®, import the class. If the class already exists, open it; then click on MB Exchange – Import (page 3) and use the Express Update option. If the class doesn’t exist, use the New Class > Import from MBWeb option (page 2)
- In MarkBook for Windows®, update the class from the Trillium file (Home form > Class > click on Update from File
- In MarkBook for Windows®, export the updated file (page 2 – Export)
- In MarkBook, import the file created in Windows® (page 5 – Create New Class or Update an Existing Class)
- Can I switch the grading so its leveled only our of 4+. Thus allowing me to also put in marks like 3- or 3= etc?
- I have set my levels and 0 should equal 0. If I enter marks using levels the percentage shows 10% when I look at them in summary. Please advise...
The symbols and their percent equivalent ranges may be edited by clicking on the Options button on the Home form; then, clicking on the Edit button.
The mark entered for a Level is the midpoint between the bottom and top mark of the level. So if the base of Level 3 is 60% and the base for level 4 is 70%, the percent equivalent for a Level 3 mark used for calculations is 65%.
- How do I entering assignments that assess multiple categories (i.e. KICA) in one shot?
- Can I enter more than one Category for a specific assessment that uses more than one category? (Let me explain...)
The headings for multiple entries may be set up on the Entries form without entering any mark data. Marks may then be entered for multiple entries on the grid in the Entries Overview form which resembles a spreadsheet format.
Can I enter more than one category for a specific assessment that uses more than one category? Or do I have to generate a new entry for each category assessed? e.g. a quiz looked at knowledge and thinking skills. can an entry include both categories? Is there a way to duplicate entries to minimize redundancies
Answer: To enter multiple entries, need to enter each category as a new entry first of all.
After that setup, marks may then be entered for multiple entries on the grid in the Entries Overview form which has a spreadsheet form factor.
- How do I use MarkBook® CONNECT to communicate with parents? (Let me explain...)
Is there a communication tab or a way to document communication with parents using this website? Or even a spot to write miscellaneous notes?
Answer: MarkBook has a feature called MarkBook® CONNECT that provides a portal to communicate with teachers and students. See Appendix D in the latest MarkBook Quick Start Guide. Among other locations, this is available from the Home form.
For Notes, those may be entered on the Student Report form by selecting a student; then clicking on the Notes tab.
- How do I import my students' photos?
Answer: If the class is imported from MarkBook for Windows® or the Trillium file, use the Student Pictures feature to locate the folder where the picture files are located. They must be in the same path as .jpg files using the format student_number.jpg.
The other method is from the Enrollment form > Edit Student > Load Image
At this time, the Load pictures feature when importing students from a file is not working completely. Pictures may be imported, one at a time, using the Import Image feature on the Enrollment form > Select student > Edit Student > Load Image
MarkBook® MATH
Terms:
- MARK SET: A set of marks associated with a class. Each Mark Set is totally independent with its own entries, categories, weighting and calculation method. The result of any combination of Sets may be seen in a Combined Report.
- OUT OF: The ‘denominator’ of an assignment (i.e. Freddy got 45 out of 78 (45/78) on the test). The ONLY role for this number is to convert the raw mark to a percent (45/78 = 57.69231 %) for calculations
Weight
There are three weights used in MBWeb. All are just numbers – their values are not necessarily percents and their values do not need to add to 100. The higher the value the more that entry is worth in calculations:
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- Entries: Each entry (test, assignment etc.) is given a weight. This value may range from 0 to 999. Any entry with a weight of zero is, in effect, deleted.
- Categories: Entries are assigned to categories such as Knowledge, Inquiry, Communication, Application (KICA), and so on. Each category is assigned a weight that indicates the importance of that category but only if the Calculation Method incorporates Category Weighting.
- Mark Sets: In Combined Reports, each Mark Set may be assigned a weight to indicate itsimportance in calculating an overall mark of those Sets. A Set with a “Set Weight” of zero is not included. A Combined Overall mark is always the weighted average of the included Sets.
Weighting Factor
This is a value calculated for each entry and each student in a Set. This value is then used one way or another in most calculations. The way this number is calculated depends on the Weighting Method.
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- ENTRY WEIGHT: The raw weight is converted to a percentage. Category assignments and weights are ignored – in effect; all entries are treated as if they are in the same category.
- EXAMPLE: If the total raw weight of all entries is 89 and entry #15 has a raw weight of 12, then its weight factor is 15/89 = 16.8539%.
- CATEGORY WEIGHT: Raw entry weights are converted to their percent equivalents WITHIN eachcategory and then the category’s weight is applied.
- EXAMPLE: The raw weight for Entry #7 represents 20% of the total raw weight of itscategory and it’s in a Category that is supposed to be 30% of the overall mark. In thiscase the Weight Factor of entry #7 is 20% of 30% or 6%.
- EQUAL WEIGHT: The Weighting factor is simply 100 divided by the number of entries.
The Weighting Factor is dynamic for each student. To be specific, any NO MARK a student receives foran assessment means that assessment doesn’t count for or against that student. This affects the Weighting Factors used for that student. In other words for any given calculation, the Weighting Factors used may be unique for each student.
The Weighting Factor also depends on any filters applied. Filters include Category (a teacher may want to calculate using only Knowledge entries), and/or Block (Term, Unit etc), and/or Type (Summative, Formative, Diagnostic, Peer or Self – 32 combinations here). These may be combined in any number of ways. Any entry not included within the filters has to be treated as a NO MARK.
- - WEIGHTING METHOD: There are three:
o ENTRY: The weight assigned to the entry is the only weight considered. Category
weights are ignored
o CATEGORY: The effective weight of an entry depends on its raw weight AND the weight
of the category it’s in.
o EQUAL: All entries are considered equal in weight. Categories are ignored.